STREET ACCESS SDN. BHD.  202601012117 (1674215­K)

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Have a question about a product, an order or a bulk purchase? Call, email or drop by, or send us a message below.

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FAQ

Good to know

Orders are processed within 1 working day and usually arrive within 7 days, anywhere in Malaysia. See our Shipping Policy for full details.

Shipping is free! We offer free standard shipping on eligible orders delivered anywhere in Malaysia, and orders usually arrive within 7 days. We currently ship within Malaysia only, and overnight or international delivery isn’t available. You’ll always see your full order total at checkout before you pay. See our Shipping Policy for full details.

Can I return or exchange an item?
All sales are final, so we can’t take back an item because you’ve changed your mind. We will sort it out with a refund, replacement or exchange if:

  • you received the wrong item
  • the item doesn’t match its description on our website
  • the item arrived damaged or defective
  • your order took longer than the delivery time in our Shipping Policy

Email us at street.access@outlook.com within 24 hours of receiving your parcel. Include your order number, a description of the issue, photos, and an unboxing video that starts before the parcel is opened. Please keep the item and its original packaging, and don’t send anything back until we’ve sent you return instructions. See our Return, Refund and Exchange Policy for full details.

We accept credit/debit card, online banking, and e-wallets

Yes! Add gift wrapping at checkout for RM5 per order. We’ll wrap your items in kraft paper with a ribbon, and you can add a short handwritten message for the recipient. Prices are hidden from the parcel when gift wrapping is selected.

Yes, we take bulk orders. Send us your list using the form above, and we will get back to you within 2 working days.